Coworking Resources

What was the question again?

Operators don’t leave gaps in their knowledge base on purpose. But keeping FAQs up to date is rarely top of the to-do list.

Meanwhile, I’d bet your members are asking the same questions over and over again.
So, what if your knowledge base updated itself based on the real questions people are asking?

That’s the idea behind our new FAQ Gap Detection agent.

When members ask a question and no relevant FAQ exists, our agent recognises there may be a gap in your self-service content and starts looking for patterns across conversations.

When the same question keeps appearing, it suggests a new FAQ article and completes a ready-to-review draft. Everything is based on your workspace information and previous support responses.

On the subject that a clear FAQs section saves your team time, we’re told this a lot by our customers.

A knowledge base that keeps up

Workspaces never stand still. Services change, new events are introduced, policies evolve, and members start asking different questions. But who remembers to update the website every time something changes?

It’s ok, because now your knowledge base can learn alongside your business.

Rather than relying on someone to notice recurring enquiries and manually update your FAQs, AI does what it does very well: it spots patterns in enquiries and orchestrates a workflow that you can fully automate or adjust for human sign-off.

That means approving a suggested FAQ draft if you want to keep a person in the loop.

Just think about the support tickets and email threads this could save.

AI notices ‘people patterns’

As a superpower, pattern recognition is one of AI’s finest.

Today, AI recognises that different people can ask the same thing in different ways. It has a very good understanding of semantics.

What do we mean? Like this:

• “Do you have free coffee?”
• “Is coffee included?”
• “Do members get complimentary drinks?”

AI understands they’re all asking the same thing.

Your agent can’t find an answer because no FAQ exists. Instead of simply failing each time, it notices the pattern.

It records:

• The recurring topic
• How often it’s been asked
• Where the questions came from
• Example member questions

It then drafts the FAQ article using your existing workspace information and previous Help Desk responses.

Instead of answering the same question repeatedly, you’ve permanently improved your self-service experience. It also means you’re giving more consistent information and your team have more time to focus on conversations that genuinely need a person.

Questions are content

For anyone familiar with Marcus Sheridan’s book, They Ask, You Answer, this also gives you future marketing opportunities galore.

There’s a world of great content waiting to happen based on questions people have about your workspace.

Every recurring question tells you something:

• What people don’t understand
• What they’re worried about
• What they want to know before they buy
• What your website isn’t explaining clearly enough

And the most transparent answers are how you build trust in what you offer. So a missing FAQ isn’t only a support gap. It’s a strong content and trust-building opportunity.

Proactive AI looks for what needs improving

Proactive AI looks for opportunities to improve the way your workspace operates, and FAQ Gap Detection is one example.

Instead of simply responding to conversations, it uses those conversations to identify where information is missing.

Over time, your knowledge base becomes richer, your support workload becomes lighter and your AI becomes more helpful because there are fewer gaps in the information it can use.

Here’s a video explaining more about proactive agents in Nexudus.

Nexudus AI agents

The best AI doesn’t just answer questions. It evolves alongside your business.

We’re developing a team of Proactive AI Agents that augment working operations, giving you more freedom to do the interesting, creative, human work that sets your brand apart.