Always-on service

Our AI Customer Service Agent answers questions across chat, voice, email, and WhatsApp, just like your front desk team would in person.

  • + 3000

    Locations

  • + 90

    Countries

  • $ 1

    funding = proudly boostrapped

Overview

Answers the one-offs

Some support questions are ad-hoc. Others keep coming back, from the same member or across several locations.

Nexudus handles unique enquiries directly, using your FAQ and business data, and flags related questions to your team, before they start to snowball.

Sees individual blockers

Catches solo struggles

When an individual submits several support tickets in a short window, our Customer Service AI Agent notices. It proposes a check-in message, drafted from listening to the problems and patterns, rather than listing details.

You review the context, including ticket priority and whether issues are still open, then approve, edit, or reject the outreach.

Crisis control

Sees storms brewing

If tickets in one category spike well above the usual weekly average, such as a sudden run of WiFi complaints, Nexudus creates an internal alert with the numbers behind it, so you can catch an infrastructure issue before it’s reported.

If the same question keeps coming up with no FAQ article to answer it, Nexudus drafts one, using your locations, plans, and past support answers as source material, ready for your team to review and publish.

Hands over to humans

Knows when you’re needed

Our Customer Service Agent recognises when conversations need people, whether the member asks directly, the topic turns sensitive, or the question falls outside what it can answer.

Teams receive a support ticket with conversation summaries and full exchanges, for easy, accurate retrieval on all sides.

In use with customers

Already supporting these operators

Coworking operators already use this to catch support patterns and content gaps they wouldn’t have noticed ticket by ticket. As more customers put this to work, we’ll share what we learn here.

Built for flexible workspace operators, our AI Customer Service Agent works for any business handling repeat customer questions and support requests at scale.

More Nexudus Agents

Meet the rest of the team

Nexudus Agents work across the customer journey.
See what else they can take on.

Front Desk Agent

Handle everyday questions across channels

Membership Renewal Agent

Act early when members approach renewal

Invoice Reminder Agent

Take routine payment chasing off the support team
We love our customers

Tried. Tested. Trusted

Real stories from operators growing with Nexudus

Square Works
“A key part of why I took on this project was to work with Nexudus again and implement it into a new space. It’s a great platform that lets me manage our community effectively while giving me reporting and analytics tools that are powerful enough to make great decisions for our spaces. I would highly recommend Nexudus.”

Kevin Vowles, Head of Community
Level39
“With Nexudus, we were able to move quicker, experiment faster and streamline the majority of our operations into one tool. Nexudus offers many sections, features and expandability options tailored for coworking, real estate and office building management.”

Qaunain Meghjee, Head of Technology
Khospace
“Bookings, Invoicing, Billing, Accounting, Emailing, Physical Mail Delivery, Automation, you name it - Nexudus does it. It’s the perfect balance of being simple to use, and very customisable.”

Bo Pericic, CEO
Impact Hub Madrid
“For us, Nexudus is a fundamental tool. We could do without several others, but it would be difficult to do without this one. It's a versatile tool that allows us to adapt to changes in our day-to-day operations. For example, we have been able to easily incorporate new services. It has also facilitated the scalability of the business.”

Patricia Lourido, Data Manager
HRKNSScowork
“The Nexudus team has made our small team feel supported by a larger entity even though we are an independent operation. Nexudus is an invaluable partner in the growth of HRKNSScowork.”

Jamie Simchik, CEO
Inside the open plan office managed by Nexudus at Fusebox
Fusebox
“I just didn’t imagine that a platform like Nexudus that deals with such big clients would be able to spend so much time helping a small operator like us. The amount of support we’ve received really has been phenomenal.”

Chris Chowen, Emerging Technologies Coordinator
Cahoots
“We want our members to be able to experience that high-end premium effect and Nexudus really helps us achieve that with the white-labelled app and its integrations; whether its beacon check-ins, notifications or calendar reminders.”

Alison Todak, Managing Director

+3000 spaces powered by Nexudus in +90 countries since 2012

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