Inventory

We have introduced a new feature in the Admin Panel that gives you greater control over who can use specific passes.

As an admin, you can now restrict pass availability to certain customer types or plans. This means you can define whether a pass can be used by all customers, contacts, all members or members on specific plans.

How to add a pass and apply the Pass Availability settings:

1. Go to Admin Panel > Inventory > Passes.
2. Click + Add pass, enter the Pass Name and all the relevant information, then open the Availability tab.
3. Choose the location(s) where the pass can be used. Selecting ‘Make pass available across all locations‘ will apply it to all locations.
4. Define which customer types are eligible to access the pass.
5. If ‘Members’ is selected as the customer type, a drop-down menu will appear that allows you to specify which plans the pass will be available to.

If a pass is added outside of these configured rules, the system will show a clear warning, helping you avoid any errors. For example:

Scenario 1 (Customer level):
If an admin tries to assign a pass to a customer whose active plan does not include access to that pass, the system will display a warning.

Scenario 2 (Plan Level):
If an admin tries to link a pass to a plan that isn’t included in the pass’s availability settings, a warning will appear.

If teams are set up with shared access to benefits, it becomes much easier to map which passes can be used by which customers. When you try to add a pass to a team member whose plan does not include that pass, a similar warning will appear.

Important note: If a member has a pass that isn’t available to them under the new restrictions and their active contracts, they will not be able to check in using that pass.