A step-by-step guide to freezing your customers' memberships
As a pre-emptive way to address the current situation with spaces that are temporarily closing during the Covid 19 outbreak, we have outlined some ways you can deal with freezing your customers' memberships for the time being.
. 
The simplest solution is to create and add a Discount to the customers that accounts for the days the space was closed.
In order to implement this Discount we first need to create it.
This can be done by going to Finance>Discount Codes>Add Discount Code.
1. Make sure that you are creating the account in the appropriate location.
If you are running a network of locations then the Discount should be created in the network account.
2. Enable the option to activate the Discount code.
3. If you would like to set an expiry date for the Discount you can do so in the ‘Discount Validity’ section. This is not necessary as we will address validity in a different way.
4. Now you can define the Discount amount.
5. With the Discount defined you can now select which items this Discount should apply to
7. Save the code that you have created. Now we can apply the Discount to the customers.
2. Select the Discount we have created from the Discount list and save it |
For instances where the Discount needs to be applied to all customers in the platform, reach out to support@nexudus.com and we will apply the Discount to all your members.
When you no longer want the Discount to apply to any items you can go back to the Discount, disable the toggle labelled ‘Active’ and normal billing will resume without this Discount being applied.
Should you have any questions about the process, please let us know. Wishing you all the best during these challenging times!
Related stories
Marketing Your Coworking Space: 3 Strategies That Work
Creating and sticking to a successful marketing plan isn’t always easy in a coworking space, especially if you're a lean team - with a tight budget - juggling multiple responsibilities. But the fact is, marketing has a direct impact on growth, visibility and the ability to attract and retain members.
9 ways to transform your coworking space into a haven for freelancers.
How to transform your coworking space into a haven for freelancers is a matter of understanding the needs of this diverse group of professionals. However, as you start to delve deeper into this process, you'll realise that it's impossible to cater to all the needs of this diverse group, although you probably shouldn't try, given that neither your budget nor the space you have at your disposal is infinite.
Sustainable Office Design: 5 Best Practices for 2024
As sustainability takes centre stage in the flexible workspace industry, This blog explores five key strategies for creating greener workspaces in 2024, including the use of circular and sustainable materials, integrating energy-efficient technology, and designing buildings with sustainability at their core.
5 Emerging Trends in Female-Focused Coworking Spaces for 2024
Explore 5 emerging trends shaping female-focused coworking spaces in 2024, from wellness amenities to DEI initiatives, empowering women entrepreneurs and supporting inclusive communities.
Which Is the Best Workspace for Remote Work in 2024: Home Office or Coworking Space?
Learn why coworking spaces outperform home offices for remote work, offering tailored environments, social interaction, and increased productivity—making them the best office setup for remote workers.
5 Best Custom Email Templates to Boost Engagement in Coworking Spaces (Nexudus Guide)
Explore our guide to 5 essential email templates for coworking spaces. Learn how to enhance communication, boost productivity, and reflect your brand’s identity with Nexudus. Discover how personalising emails can significantly boost engagement from your community.
100 Inspiring Meeting Room Name Ideas: The Ultimate Guide for Every Workspace
Discover 100 creative meeting room name ideas that inspire collaboration and innovation in your coworking space. From themed designs to unique concepts, find the perfect name to elevate your meeting rooms.
Work Near Home: 5 Free Coworking Spots on Your Doorstep
Discover the top 5 free coworking spots perfect for remote workers, including coffee shops, hotel lobbies, art galleries, and more. Embrace hybrid work and boost productivity while supporting your local community.
What to Look for in a Coworking Space: A Checklist for Success
Discover the essential factors to consider when choosing a coworking space. From location and amenities to staff and community, our checklist ensures you find the perfect workspace for success in a flexible environment.
Coworking Technology Glossary of Terms
Discover the ultimate coworking technology glossary, defining key terms and concepts from AI to SaaS. Stay updated with the latest innovations in coworking space management and streamline your operations for maximum efficiency. Perfect for coworking operators seeking to leverage technology for enhanced member experiences.
Community
