A step-by-step guide to freezing your customers' memberships
As a pre-emptive way to address the current situation with spaces that are temporarily closing during the Covid 19 outbreak, we have outlined some ways you can deal with freezing your customers' memberships for the time being.
. 
The simplest solution is to create and add a Discount to the customers that accounts for the days the space was closed.
In order to implement this Discount we first need to create it.
This can be done by going to Finance>Discount Codes>Add Discount Code.
1. Make sure that you are creating the account in the appropriate location.
If you are running a network of locations then the Discount should be created in the network account.
2. Enable the option to activate the Discount code.
3. If you would like to set an expiry date for the Discount you can do so in the ‘Discount Validity’ section. This is not necessary as we will address validity in a different way.
4. Now you can define the Discount amount.
5. With the Discount defined you can now select which items this Discount should apply to
7. Save the code that you have created. Now we can apply the Discount to the customers.
2. Select the Discount we have created from the Discount list and save it |
For instances where the Discount needs to be applied to all customers in the platform, reach out to support@nexudus.com and we will apply the Discount to all your members.
When you no longer want the Discount to apply to any items you can go back to the Discount, disable the toggle labelled ‘Active’ and normal billing will resume without this Discount being applied.
Should you have any questions about the process, please let us know. Wishing you all the best during these challenging times!
Related stories
Why a CRM is Essential for Coworking Spaces (And How to Choose the Best One)
A customer relationship management platform (CRM for short) is what organisations use to manage relationships and interactions with both existing and potential customers. Its primary function is to streamline operations and communications to ensure a smooth customer - and employee - experience, while improving profitability.
Global Coworking Trends and Opportunities for 2025
Now well into 2025, the coworking industry continues to demonstrate strong momentum. With demand for coworking spaces remaining steady around the globe, it's clear that coworking is not just enduring—it's thriving. Let’s explore the major trends and opportunities shaping the global coworking landscape this year.
Creating Events that Drive Community Engagement in Coworking Spaces
Community is everything in coworking, but a genuine sense of connection between members doesn’t magically happen overnight or by chance. Often, meaningful relationships take intentionality, effort, and time to build, with events being an effective vehicle for bringing people together around shared interests, goals, and experiences, creating opportunities for collaboration, and a thriving coworking culture. This article looks at creating events that drive community engagement in coworking spaces.
How the Right Coworking Software Can Transform Your Coworking Space
We all know that technology solutions are imperative to the day-to-day running of your coworking space, but the right coworking software can take it to the next level. It has the power to transform your coworking space into a highly profitable business, all while building a vibrant and engaged community. Let’s explore how the right tools can transform your coworking space.
How to Make Your Coworking Space More Sustainable in 2025
Sustainability is becoming more and more important for coworking spaces. If you're thinking of making your space more sustainable, it's good to remember that there are lots of ways to go about it. From small details to bigger changes, everything adds up when it comes to reducing your environmental impact.
5 Ways to Reduce Noise in Open Offices & Coworking Spaces
Some people like working against a background of noise, while for others it’s their worst work nightmare. The truth is, our relationship with noise depends on our own preferences and the nature of our work.
ViDA Compliance Guide: 8 Essential Steps for Coworking Spaces in the EU
Now that 2025 has arrived, the European Union's VAT in the Digital Age (ViDA) initiative is becoming a key topic for coworking spaces operating in the EU. But don’t panic—ViDA will be introduced gradually, with key changes taking effect from 2028. This major VAT reform aims to modernize tax reporting, combat fraud, and streamline compliance through mandatory e-invoicing and real-time digital VAT reporting for certain transactions.
Harnessing AI to Help Coworking Operators Understand Their Communities Better
After more than twelve years in the coworking industry, we’ve seen the movement evolve at an incredible pace, especially in recent years. Spaces have grown larger, making it harder for operators to truly connect with their communities. At the same time, expectations for higher service standards and increasing competition mean that creating tailored experiences and fostering long-term member engagement is more important than ever.
What Is Workplace Management and Why Does It Matter?
There has always been a need for workplace management – the process of organising and optimising physical spaces, resources, and operations to support people’s needs. But, as 28% of UK working adults were reported to work in a hybrid capacity last autumn (by the Office for National Statistics), the question of ‘why workplace management matters’ is more critical than ever. Let’s look at the workplace management benefits for your operations.
Exploring Coworking Software in 2025: 10 Key Nexudus Features
From automating daily processes to supporting your team in building a thriving community and boosting revenue for your business – coworking technology couldn’t be more impactful for flexible workspace operations. But with so many tools available, selecting the right tech stack for your coworking business can be overwhelming.
Community
