Floor plans, surveys, birthday reminders and other Nexudus' features that you can start using now!
Whether you are new to Nexudus, or you have been a long-term user, you may not be getting the most out of your Nexudus account. Beyond the basics, there's a lot more you can do with your account; some of these features are part of the Settings menu while others are in plain sight.
Reminders
This particular feature allows you to automate messages to customers based on scenarios.
For example:
Remind a member that their contract is going to expire soon.
Send a feedback questionnaire one week after someone has signed up to space.
Below are the types of Reminders that you can set (this list is frequently updated):
Following resource use: You can send a message to the person shortly after they've used one of your resources. This Reminder is an excellent way to receive feedback about your services.
Member/contact birthday reminders: Use this Reminder to send birthday wishes to your members or contacts.
Following price plan renewal: This Reminder sends a message after the member's contract has been renewed.
Following product purchase: You can sell products via the space website. You can use this Reminder to send additional information about the purchase.
On a specific date: This Reminder sends an announcement of a particular date.
Cancellation date: This Reminder can help you find out why the plan was cancelled, which can be very useful to help you improve your services.
Activity check-in: Sometimes, a user may not access their account for a while: this could be a sign that something is wrong. They may have had a problem or be rethinking whether to carry on using the space. It's a good idea to get in contact and show that you're interested in how they are.
Price plan renewal: Send a notification to the member to remind them that their price plan will be renewed and that an invoice will be created.
Sign-ups: It is essential to find out how the member or contact got on during their first few days in the space.
Surveys
This tool allows you to gain insights to get to know your customers better. You can collect, aggregate and analyse the responses from a set of questions. From the dashboard, you can easily create a survey to help gain feedback and insights into the customer experience at your location.
These are all the things you can do from your account:
Create new surveys
Edit surveys
Send surveys
Schedule surveys to be sent automatically
Review surveys results
Edit the survey email template
Floor Plans
With Floor plans, you can set up a model of your location to track occupancy. This feature provides you with a bird's-eye view of your location, the desks and offices that are available, and the location where each of your customers is sitting. In your Nexudus account, you can upload an image of your location's floor plan. Onto that image, you can position coloured shapes to represent desks, offices and other items.
You can use the floor plans feature to do the following:
Add or edit a floor plan or its desks and offices.
Link desks and offices directly to members
Associate the office or desk with a member through their contract.
Block desks or offices as unavailable without having to link them to any particular member or contract.
Add access control to the desks and offices in your location.
Pay As you Go
Pay-as-you-go (or PAYG) passes allow a customer to check into the location, even if they don't have a valid or unused pass. Depending on how you configure their pass, they would pay based on the total time they access the location or a fixed price. PAYG passes otherwise operate in the same way as standard time passes.
You can select a pass to be sold to contacts and members individually in settings. For example, you may have a different price for contacts and members when they use the PAYG system.
Deliveries
You can use Deliveries to keep track of parcels, and other mail addressed to your members and contacts that arrive at your space. When a parcel arrives, you can manually add the parcel to your Nexudus’ account, or you can use an external application to scan in delivery labels, such as the NexDelivery APP. Once the parcel has been matched with the appropriate customer, it sends them an email notification, letting them know the delivery is waiting for them.
Your members and contacts can review the status of their deliveries in the member portal by going to My Account/Deliveries. For each delivery, they can see the parcel's location, the arrival date and whether it has been collected. They can also view a copy of any scanned label.
The growing understanding of coworking needs, combined with our innovative approach means that we can keep this coworking SaaS up-to-date with new features and improve the user experience. If you would like to read more of our helpful tips, subscribe to our free newsletter below. Thank you for reading.
Related stories
How the Right Coworking Software Can Transform Your Coworking Space
We all know that technology solutions are imperative to the day-to-day running of your coworking space, but the right coworking software can take it to the next level. It has the power to transform your coworking space into a highly profitable business, all while building a vibrant and engaged community. Let’s explore how the right tools can transform your coworking space.
New in Nexudus: Reduce no-shows & improve team bookings in your coworking space.
Meeting rooms are at the heart of collaboration in coworking spaces. Whether it's a brainstorming session, a client meeting, or a team catch-up, having a simple and efficient way to book and manage meeting rooms makes all the difference. But let’s be honest—there’s always room to improve the experience for your members.
Unlock New Revenue Streams with Our New Virtual Offices Module
The popularity of remote and hybrid working has prompted many organisations to rethink the way they utilise office space. Many have swapped their large, static HQs for more flexible satellite solutions that can accommodate a disparate workforce.
ViDA Compliance Guide: 8 Essential Steps for Coworking Spaces in the EU
Now that 2025 has arrived, the European Union's VAT in the Digital Age (ViDA) initiative is becoming a key topic for coworking spaces operating in the EU. But don’t panic—ViDA will be introduced gradually, with key changes taking effect from 2028. This major VAT reform aims to modernize tax reporting, combat fraud, and streamline compliance through mandatory e-invoicing and real-time digital VAT reporting for certain transactions.
Harnessing AI to Help Coworking Operators Understand Their Communities Better
After more than twelve years in the coworking industry, we’ve seen the movement evolve at an incredible pace, especially in recent years. Spaces have grown larger, making it harder for operators to truly connect with their communities. At the same time, expectations for higher service standards and increasing competition mean that creating tailored experiences and fostering long-term member engagement is more important than ever.
What Is Workplace Management and Why Does It Matter?
There has always been a need for workplace management – the process of organising and optimising physical spaces, resources, and operations to support people’s needs. But, as 28% of UK working adults were reported to work in a hybrid capacity last autumn (by the Office for National Statistics), the question of ‘why workplace management matters’ is more critical than ever. Let’s look at the workplace management benefits for your operations.
Exploring Coworking Software in 2025: 10 Key Nexudus Features
From automating daily processes to supporting your team in building a thriving community and boosting revenue for your business – coworking technology couldn’t be more impactful for flexible workspace operations. But with so many tools available, selecting the right tech stack for your coworking business can be overwhelming.
Unlock Your Team’s Potential with the New Nexudus Academy
As the coworking industry continues to grow and evolve, so does the Nexudus platform. We always strive to develop new features and enhance existing ones to make your job easier. When new features are introduced, there is a need to learn how to best leverage them for your space.
From Startup to AI-Powered Coworking Software Company: The Nexudus Journey
When we first launched Nexudus, we were a small, tightly-knit team wearing multiple hats—from sales to implementation and customer support. In those early days, if a customer had a question, there was a good chance that the person answering it was also the one who had built that particular feature.
Data-Driven Decisions: Using Industry Data to Shape Your Coworking Strategy
Coworking is becoming an increasingly competitive industry, making it more crucial than ever to make the right decisions. The key to success lies in having access to accurate and relevant information, which enables informed decision-making.
Community
