Square Works Bristol

Results:

• 18 hrs/week savings on manual operations, considering check-ins/outs, delivery system, automatic invoicing with integrated payment solutions, analytics, bookings, CRM and communication tools
• 40% increase with easy access for members to booking calendar and the advantage of the meeting room credits system
• 10% increase using the Opportunities section in CRM to track sales leads. Also, current members can easily upgrade their membership plans themselves through the platform.
• 5 new touch points (via articles, news, events, promotions) per customer/week
• An average of 30 visitors, guests and contacts registered per week

About:

Square Works offers the only high-end serviced offices and coworking space with a private members' club in Bristol. Awarded the title of best co-working space at the Bristol Property Awards 2022, the luxury workspace meshes Georgian architecture with modern interiors to create a unique and inspiring working environment.

From hot-desking packages to serviced offices, there are a range of membership options available – plus Square Works can create more flexible bespoke solutions to meet its members’ needs. In addition to free super-fast Wi-Fi, regular events and a warm community atmosphere, members also have full access to the Square Club with its varied and eclectic events calendar and networking opportunities with over 1000 members.

Working with Nexudus:

Since 2019, Nexudus has worked closely with the Square Works Bristol team to reinforce and streamline its operations. Alongside Nexudus’ white-label apps for Android and iOS offer Square Works members a smooth, sophisticated means to engage with their spaces.

Community management made exceptional.

Square Works cites Nexudus’ robust community management features as providing a benchmark for member engagement - even during the pandemic. Nexudus’ platform allows Square Works’ Head of Community to ensure members onboard smoothly, create useful articles and newsletters for them, send them customised reminders, organise their parcels and deliveries, give them printing access, set up events for them, manage their check-ins and also any visitors who come to see them.

During the lockdown, when in-person events were a challenge, Nexudus provided Square Works with the functionality to organise virtual events just as easily as physical events. The ability to set up virtual meeting rooms, with in-built Zoom integration, helped Square Works check in with members as well as give them an environment to stay in touch and keep their community strong during uncertain times.

Powerful reporting, analytics and financial tools.

The Square Works team especially loves the emphasis Nexudus places on data-driven operations management. They explain that with over 100 reporting templates built into the platform, managers can track every aspect of how a Square Works space performs, from occupancy and resource utilisation to sales and retention efforts.

In addition to streamlining operations and making life easier for managers, the platform gathers granular insights and analytics on every touch point, to help optimise spaces for members and allow Square Works to make data-driven decisions.

On the financial front, Nexudus automates all of Square Works’ payments and invoicing and integrates natively with over 100 financial service providers. This means spaces like Square Works can manage their plans, payments, accounting and any reconciliations in one place.

Comprehensive engagement and support built-in.

Square Works Bristol cites how the Nexudus team has worked closely with them at every step to solve any operational challenges they might face. Updates on features and new functionality are regularly shared through online resources and a knowledge base. Alongside this, a dedicated customer success team ensures Square Works’ business goals are always aligned with their Nexudus experience.

Help Desk functionality offered by Nexudus allows Square Works members to directly raise queries and request support from within their white-labelled apps. With OpenAI support built into the Help Desk, a conversational model backed by powerful AI functionality ensures that member queries are answered accurately, in real-time, at any time of the day.